this past week we received new fed ex software for our shipping. we also got our “new” shipping computer. somehow it got handed down to me to complete the task of installing the new software on the new computer. that really shouldn’t be that hard, right? i mean…click next a few times and then finish…or so i thought! what started out as a simple task turned into a 3 day long drama. i was able to install the program without much of a problem, but when it came to printing the end of day reports, they would only print out on our label printer instead of the laser printer. once again, i thought it wouldn’t be too hard to go to printer setup and set the report printer as the laser printer…wrong again… justin even stopped by and played with it. he was short on time due to church on wednesday so he didn’t get to finish. i spoke vial aol with matt and greg who helped as much as they could without actually being here. finally, i decided to call tech support at fed ex. i spoke with an enthusiastic woman (sense the sarcasm) about the problem and thought i had enough info to fix it. once again…it didn’t work. at that point i was ready to throw the thing on the floor and stomp on it. i decided to give it one more shot and be done with it. i called tech support again and spoke with someone different. even he was stumped and had me on hold for 5 minutes. then they decided to approach it from a different way and somehow it finally worked!!! i never thought the printer sounded so good! hopefully now i’ll be totally done and all will be well! thanks for letting me vent
